FAQs — Wharphy

Frequently Asked Questions

What is Wharphy?

Wharphy is a package delivery service for Shopify stores in the Phoenix, AZ area .

What are your hours of operation?

We operate between 8 AM and 6 PM, Monday through Saturday. We are closed on Sundays

How long has Wharphy been in business?

We launched in the Dallas market in March 2014 when our name was spelled Wharfie. We expanded to the Phoenix market in July of 2023.

How is Wharphy different from other delivery apps like Uber, Veho, Dropoff, and Jitsu?

We focus on scheduled, not instant, delivery for businesses with nonperishable, small, medium, and large parcels.

How do I benefit from using Wharphy?

First, your business will be represented by an employee of Wharphy who will interact with your customers in a respectful, communicative, and pleasant manner.

Second, we offer advanced tracking and transparency through real-time location updates, photo proof of delivery and direct communication with drivers leading to more control and visibility of your deliveries.

Lastly, we offer superior customer service with more personalized communication leading to faster support resolution

Do you charge by the mile, monthly fee, per delivery fee, or a combination?

We charge a monthly fee plus a per delivery based on your historical volume.

Small Business Plan

Monthly Fee: $75
Price per Delivery: $8
Delivery Volume: Up to 50 deliveries per month
Ideal for: Local retailers, and small businesses with limited delivery needs

Medium Business Plan

Monthly Fee: $300
Price per Delivery: $6
Delivery Volume: Up to 200 deliveries per month
Ideal for: Growing businesses or regional distributors with moderate delivery requirements

Large Business Plan

Monthly Fee: $500
Price per Delivery: $4
Delivery Volume: Up to 500 deliveries per month
Ideal for: Established businesses or national retailers with high delivery volumes

Enterprise Plan

Monthly Fee: $3,000
Price per Delivery: $2
Delivery Volume: Over 1,000 deliveries per month
Ideal for: Large enterprises, e-commerce platforms, and global businesses with extensive delivery needs

Do I have to sign a contract?

No, we invoice for service provided from Monday through Saturday on the next Monday morning, payable immediately.

Do you off pickup at a specific time say 9:15 AM?

No, but we do offer two-hour pick-up windows as follows:
8 AM-10 AM

10 AM - 12 PM

12 PM- 2 PM

2 PM- 4 PM

4 PM- 6 PM

Do you drop off at a specific time, say 2:30 PM?

No, but we do offer two-hour dropoff windows as follows:

8 AM-10 AM